TERMS AND CONDITIONS

Motorcycles in front of a lake in Patagonia

CONDITIONS

MINIMUM AGE: 23 YEARS.

VALID NATIONAL MOTORCYCLE DRIVER’S LICENSE OR INTERNATIONAL MOTORCYCLE DRIVER’S LICENSE.

IDENTITY CARD, NATIONAL ID (DNI), OR PASSPORT.

CREDIT CARD WITH SUFFICIENT FUNDS FOR THE SECURITY DEPOSIT (DEPOSIT AMOUNT DEPENDS ON THE RENTED MODEL).

RESERVATIONS REQUIRE A 30% ADVANCE PAYMENT.

CANCELLATION POLICY

- 365–101 DAYS BEFORE THE START OF THE TRIP: REFUND OF 50% OF THE RESERVATION PAYMENT.

- 100–61 DAYS BEFORE THE START OF THE TRIP: REFUND OF 30% OF THE RESERVATION PAYMENT.

- 60–0 DAYS BEFORE THE START OF THE TRIP: NO REFUND.

- NO-SHOW: NO REFUND.

- INTERNATIONAL AUTHORIZATIONS AND PICK-UP/DROP-OFF FEES ARE NON-REFUNDABLE.

TERMS

MOTORCYCLES ARE NOT TOYS AND CAN BE DANGEROUS TO OPERATE. FAILURE TO FOLLOW OUR RULES OR TRAFFIC REGULATIONS MAY RESULT IN SERIOUS INJURY OR DEATH, VEHICLE CONFISCATION, OR IMPRISONMENT. Motoaustral Tours Spa. IS NOT RESPONSIBLE FOR ANY ACCIDENT THAT MAY OCCUR DURING A RENTAL OR TOUR. FAILURE TO COMPLY MAY ALSO RESULT IN LOSS OF THE SECURITY DEPOSIT.

1) MOTORCYCLE RESERVATIONS ARE NOT VALID UNTIL 30% OF THE TOTAL RENTAL COST HAS BEEN PAID TO Motoaustral Tours Spa. THE REMAINING 70% MUST BE PAID 30 DAYS BEFORE THE TRIP BEGINS.

2) RESERVATION AND RENTAL PAYMENTS ARE MADE IN U.S. DOLLARS, EUROS, OR CHILEAN PESOS. ALL RATES WILL BE CHARGED AT THE OFFICIAL EXCHANGE RATE OF THE CENTRAL BANK OF CHILE.

3) THE RENTED VEHICLE MAY ONLY BE DRIVEN BY THE AUTHORIZED PERSON NAMED IN THE RENTAL AGREEMENT.

4) IF YOU DO NOT HAVE A VALID MOTORCYCLE LICENSE UPON ARRIVAL, YOUR RESERVATION WILL BE CONSIDERED A NO-SHOW.

5) THE CREDIT CARD MUST HAVE SUFFICIENT AVAILABLE CREDIT TO COVER THE SECURITY DEPOSIT BEFORE THE START OF ANY RENTAL; OTHERWISE, THE RENTAL WILL BE CONSIDERED A NO-SHOW.

6) IF YOU LOSE OR DAMAGE THE RENTED VEHICLE/EQUIPMENT OR REQUIRE VEHICLE ASSISTANCE, Motoaustral Tours Spa. MAY CHARGE YOUR CREDIT CARD FOR LOSSES BASED ON REPAIR OR REPLACEMENT COSTS, LOST BUSINESS TIME, AND/OR RECOVERY COSTS.

7) IN THE EVENT OF AN ACCIDENT, YOU MUST REMAIN AT THE SCENE UNTIL THE POLICE ARRIVE OR REPORT THE ACCIDENT AT THE NEAREST POLICE STATION. ALL PARTIES INVOLVED MUST COMPLETE A FULL ACCIDENT REPORT AND PROVIDE COPIES TO Motoaustral Tours Spa. AS SOON AS POSSIBLE. IN ACCIDENTS INVOLVING THIRD PARTIES, YOUR SECURITY DEPOSIT WILL BE USED TO COVER ANY DAMAGE TO THE MOTORCYCLE.

8) DURING THE RENTAL PERIOD, Motoaustral Tours Spa. IS NOT OBLIGATED TO REPLACE A DAMAGED VEHICLE OR REFUND ANY RENTAL COST IF THE VEHICLE HAS BEEN INVOLVED IN AN ACCIDENT CAUSED BY YOU OR A THIRD PARTY. VEHICLE TRANSPORTATION AND REPAIR COSTS ARE THE RESPONSIBILITY OF THE PERSON RENTING THE VEHICLE.

9) THE RENTED VEHICLE MUST BE RETURNED ON THE LAST DAY OF THE RENTAL WITH A FULL FUEL TANK, NOT HALF OR THREE-QUARTERS FULL. IF THE MOTORCYCLE IS RETURNED WITH LESS THAN A FULL TANK, USD $30 WILL BE DEDUCTED FROM THE SECURITY/DAMAGE DEPOSIT. ONCE THE MOTORCYCLE IS RETURNED, THE RENTAL IS CONSIDERED COMPLETE, AND THE REFUELING SERVICE CHARGE WILL APPLY IF THIS REQUIREMENT HAS NOT BEEN MET.

10) THE RENTED MOTORCYCLE MUST BE RETURNED BEFORE 19:00 ON THE LAST DAY OF THE RENTAL. FAILURE TO DO SO WILL RESULT IN A USD $25 CHARGE FOR EACH ACCUMULATED HOUR, DEDUCTED FROM THE SECURITY DEPOSIT. IN ADDITION, THE MOTORCYCLE WILL BE REPORTED AS STOLEN TO THE CHILEAN AUTHORITIES.

11) Motoaustral Tours Spa. IS NOT OBLIGATED TO PROVIDE REFUNDS ONCE THE RENTAL PERIOD HAS BEGUN, REGARDLESS OF THE REASON YOU ARE UNABLE TO COMPLETE THE RENTAL PERIOD, WHETHER AT THE BEGINNING OR BEFORE THE END OF THE RESERVED PERIOD.

12) IF Motoaustral Tours Spa. MUST CANCEL A RENTED MOTORCYCLE, WE WILL CONTACT YOU AS SOON AS POSSIBLE TO ARRANGE EITHER A 100% REFUND OF THE RESERVATION DEPOSIT OR AN UPGRADE/CHANGE TO ANOTHER MOTORCYCLE.

13) THE RENTAL VEHICLE IS THE PROPERTY OF Motoaustral Tours Spa. THE PERSON NAMED IN THE RENTAL AGREEMENT MUST RETURN THE RENTED VEHICLE ON THE AGREED DATE AND TIME; FAILURE TO DO SO WILL RESULT IN ADDITIONAL CHARGES.

14) THE RENTED VEHICLE MAY ONLY BE USED IN CHILE UNLESS OTHER ARRANGEMENTS HAVE BEEN EXPRESSLY INCLUDED IN THE RENTAL AGREEMENT AND THE REQUIRED AUTHORIZATION AND THIRD-PARTY INSURANCE FOR OTHER COUNTRIES HAVE BEEN ISSUED.

15) IF YOU VISIT COUNTRIES OTHER THAN THE VEHICLE’S COUNTRY OF ORIGIN, THE RENTED VEHICLE MUST BE RETURNED TO CHILE. FAILURE TO DO SO MAY RESULT IN THE FOREIGN AUTHORITIES SEIZING THE VEHICLE AND LOSS OF THE SECURITY DEPOSIT.

16) CHILEAN LAW REQUIRES THE PERSON RESPONSIBLE FOR THE RENTED MOTORCYCLE TO CARRY THE ORIGINAL VEHICLE OWNERSHIP DOCUMENTS, INSURANCE DOCUMENTS, PASSPORT, INTERNATIONAL DRIVER’S LICENSE, AND THE Motoaustral Tours Spa. VEHICLE USE AGREEMENT. FAILURE TO DO SO MAY RESULT IN THE VEHICLE BEING CONFISCATED AND TOWED. ANY COSTS ARISING FROM SUCH AN INCIDENT WILL BE YOUR RESPONSIBILITY.

17) ALL MOTORCYCLES ARE EQUIPPED WITH TIRES SUITABLE FOR THE EXPECTED TRIP OR OVERLAND TOUR. IF YOU TRAVEL FOR A LONGER PERIOD AND NEW TIRES OR A TIRE CHANGE ARE REQUIRED, THE COST IS THE RESPONSIBILITY OF THE PERSON NAMED IN THE RENTAL AGREEMENT, NOT Motoaustral Tours Spa.

18) PICK-UP AND DROP-OFF SERVICE IS ONLY PROVIDED IF IT IS PAID 100% BEFORE THE RENTAL PERIOD. NO REFUNDS WILL BE PROVIDED IF YOUR PLANS CHANGE AFTER PAYMENT.

19) WE RECOMMEND THAT OUR GUESTS HAVE MEDICAL TRAVEL INSURANCE THAT SPECIFICALLY COVERS MOTORCYCLE TRAVEL, AS Motoaustral Tours Spa. DOES NOT COVER ACCIDENTS.

20) NO ELECTRICAL EQUIPMENT, ACCESSORIES, OR OTHER EQUIPMENT MAY BE INSTALLED ON OUR MOTORCYCLES DURING THE RENTAL PERIOD UNLESS THE RENTAL AGREEMENT EXPRESSLY STATES OTHERWISE.

21) OUR MOTORCYCLES MAY NOT BE USED FOR ENDURO RIDING, EXTREME OFF-ROAD RIDING, OR RIDING ON BEACHES.

22) ANY DAMAGE OCCURRING DURING THE RENTAL PERIOD IS THE RESPONSIBILITY OF THE PERSON RENTING THE VEHICLE. REPAIR PRICES ARE FIXED, AND THE APPLICABLE AMOUNT WILL BE DEDUCTED FROM THE SECURITY DEPOSIT.

23) Motoaustral Tours Spa. IS NOT OBLIGATED TO REFUND THE SECURITY DEPOSIT IMMEDIATELY WHEN THE VEHICLE IS RETURNED. THE MOTORCYCLE CONDITION INSPECTION WILL BE COMPLETED WITHIN 48 HOURS AFTER THE MOTORCYCLE IS RETURNED ON THE LAST RENTAL DAY, AND THE CUSTOMER WILL BE NOTIFIED OF ANY DAMAGE FOUND.